Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Good job! Excellent! I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. I interviewed at Qantas in Feb 2023. I got 5 questions based on my CV and resume. Step 1; Applied for job. As you answer, keep this in mind. I interviewed at Qantas (Melbourne). Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Make your answer more meaningful by discussing them. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Call Center Temp Agency & Staffing Agency Solutions. Would you have any issues in doing this? If you've already created your profile, you can sign in and access your application and personal information to . If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Step 2; Invited to do an automated questionnaire. What are you most excited about when it comes to the role? Browse our airport guides and lounge network information. Compare and book travel insurance for your next trip. Step 7; Recieved job offer. The process took 2 months. A strong communicator? As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. It consists of five questions. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry.
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