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Expired or provisional licences will not be accepted. Wisecars does not take responsibility for partners response times. I had rented cars for myself and others through Wisecars many times. I refused to pay and they refused to refund me my $535 back. There might be differences based on offers. Wisecars is an online vehicle rental broker. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. No charge will be made for amending your booking before the start of your rental. What's Wisecars' cancellation policy? If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars believes in protecting your privacy. You can amend your booking information or cancel your booking in a few simple steps. 1 Previous_Golf_5959 2 mo. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. To improve our service and website, we may use small data files known as Cookies. If you have any questions, please feel free to contact us. Honestly, never use third-party companies to rent a car. Alternatively, just sign in or register using your Google or Facebook account. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. 185. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If your additional driver is under 30 or over 65, please check your car's terms and conditions. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. When you return your car, the car rental company will check it, and charge you for any damages. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Keep copies of all relevant documentation you are asked to complete. Your browser settings can be set to inform you before receiving a Cookie. Wisecars (collectively we, our, and us) is an international vehicle rental broker.