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I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. I've tried sending messages, and all he says is "it doesn't work". However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Should I wait for the seller to contact me? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Select the applicable selling categories. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. For most purchases, buyers are refunded to their original payment method. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. This is a good option for low-value items. If the item is returned used or damaged, you may qualify to issue a partial refund. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Give a full refund The buyer will receive a full refund, and they'll keep the item. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return.