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I'm no light wt. This person is finally working to help me out, but only seems to know to submit a problem form to some other people working there. 4.5. The bed was delivered on time and unwrapped same day. It was also very affordable and we didn't have to break the bank for a new mattress. Good initial comfort for many. I have had back issues in the past and have slept very well on it . After a very perplexing receipt of a bed and mattress in two boxes I was very pleasantly suprised when after we got it set up, at the comfort of the bed. My husband sat on the edge one morning and almost ended up on the floor. My husband are considering ordering another set for us! We ordered the pillow top for a reason hence 3 stars. Great quality and solid base. I was told that it doesn't feel like the one in the store. However, there are additional materials that increased its height and made it more flexible. I never ever write reviews for anything but knew I must let everyone know that this bed is so hard/firm. Since we prefer our own bed each this is what we decided to do. We had a ball unwrapping it thinking that it may attack us, lol. We are very happy with this purchase and look forward to our trips to our new property! Fun, fun, fun. This mattress is very nice and comfy. For the first time in years my husband and myself are finally getting a good night sleep. We have a DIY platform bed my husband and dad built last year, but it would also work with a solid surface bedfram or adjustable foundation too! So I received the bed about a month ago. These mattresses come with a cover featuring 2Cool fabric technology and layers of high density support foam and gel memory foam on top of individually wrapped coils. This mattress set is extremely comfortable. Another important mattress comparison factor is the customer satisfaction rating collected from real user reviews. Excellent purchase !! From other recommendations I thought the mattress would be plush. Then I ordered a sleep number and didn't like the first one which was 1500.00 so they swaped it out for the 550.00 one with different options. Very firm mattress. edge of the bed sink in when you sit on it , no support. A huge selling point was the ease in which the beds can be packed, hauled in the back of a truck, and then set up. My wife and I when looking for a mattress found this one and love it from Sam's Club . AND you get more mattress - 12 vs 10. So, my skeptical husband, he's totally SOLD!its only been 3 nights on the bed, but we give it 5 stars!. It's only been a week, but I love it. While comparing mattresses, Zinus showed an overall score of 6.9, while Serta earned 6.5. You have to give yourself a few days especially if u were used to sleeping on an old mattress bc it will feel really firm at first but you will adjust. 5 minutes.The mattress is super comfy. I couldn't believe all that comfort popped out of a box! Unfortunately, when they came to set up the white glove delivery I was told by freight company that they were no longer able to haul off the old mattresses . With a removable, washable cover, the LulaaBED flippable mattress has layers of gel memory foam to help keep things cool and an air channel based with grooves cut out to help circulate air. My neck hurt on the first day of sleeping. Our mattress from Sam's Club is $450 LESSthan the leading mattress in a box! I have had the mattress for 2 weeks and have been sleeping well. So the firm side is really firm I slept on it for a month and a 1/2 almost 2 months.. And I flipped it to the soft side.. The only complaints were the smell.