While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Listed 27 weeks ago in Cass . Just for good measure, recheck those easy to access fuses in the panel in the coach. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I guess that is the million-dollar question. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. We have spent more than three years dealing with these issues. BBB is here to help. After all the warranty work, we had to winterize the coach for the 2019 season. Satellite. Class Cs with the beloved luxuries of Mercedes-Benz. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. From the time we purchased the coach we have only driven a total of ***** miles. We want **** to act in good faith and resolve these longstanding issues. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! There's a reason why so many choose Thor Motor Coach.
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