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I have opened up a new account on the highstreet today, surely that indicates I am under no investigations. It was very frustrating., Charley Hopkins, 19, also says that she had her Monzo account frozen without warning. VICE reached out to the Financial Ombudsman Service, the body responsible for financial complaints in the UK. This is a first Ive heard it happen to a personal current account, and I dont like it one bit. By signing up, you agree to the Terms of Use and Privacy Policy & to receive electronic communications from Vice Media Group, which may include marketing promotions, advertisements and sponsored content. If it's rejected the merchant should inform you and then likely ask for new details. No change of circumstances and still live in the UK. It's likely that your old Monzo account has a positive balance Please log in and verify your identity by recording a short video and taking a photo of one of your ID documents Min odds/bet and payment method exclusions apply. We don't know what and we'll probably never know. Monzo can not (by law) tell the customer this is why their account has been suspended. If youre having any trouble downloading the app, logging in or approving your identity or you need us to send your balance to an international account please email remainingbalance@monzo.com with the following information: Please also send a selfie holding your ID, so we can verify your identity. "I thought I was the only one," he explains. Criminals successfully stole 1.2bn from people in the UK in 2019 alone. New Customers only. In the end, it took over four weeks for Harford to receive his money back. Monzo Bank Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. I have been banking with Monzo for a few months now, using it to trade Bitcoins through LocalBitcoins (peer to peer) and pay for various things. The start-up has done so well that, in 2019 after a new round of funding in the US, it was valued at around 2 billion. Usually a refund cant be sent to where a person requests it, as some fraudsters do use refunds as a means of cleaning fundsbut if you can prove the account is closed you may be able to get them to refund it elsewhere, should the money bounce back. Turns out, there were loads of people going through the same stuff. Others in a similar situation to Harford recommended keeping screenshots of all correspondence with Monzo, and contacting its complaints department. community bible study complaints; marriage witness requirements; Bet 10* & Get 30* in Free Bets. Ive asked Monzo to take a look at this via chat, but were at 9 days now and Im still yet to get a response from a specialist. Thats kinda worrying if what you say is true (I dont doubt that it is) but as a average user with no shadyness in my life like 99.9% of account holders, we could all be culled off for no apparent reason. Im afraid this customer forum isnt the place to discuss closed accounts. OP will have done something or some flag for it. If youve been told by the retailer that theyve sent you a refund, its always worth checking the instalment plan to see if some of the balance has been paid-off, and whether a smaller amount has come back to your current account at the same time.