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This website is using a security service to protect itself from online attacks. Report or View Outages; Other Contacts; General, Business, Landlord, . Press Enter to send it. I have followed these instructions and sent the private message on 6/1/21. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Scroll down and select Manage Internet. By selecting Accept all, you consent to our use of Cookies. A drop-down list appears. Sky News - Wikipedia DO NOT TOUCH downed lines or anything they are touching. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Then it thanks me for signing in. Let us know. Id give them a ring. Type your message in the text area near the bottom of the window 5. If the center conductor of the cable is solid copper, it carries it quite well. Comcast landlines are being used by homes and businesses alike. You may have to enter a lot of personal information to get connected, including your ZIP code. Our community is your official source on Reddit for help with Xfinity services. https://corporate.comcast.com/stories/meet-our-digital-care-team. Archived post. Woman battles Comcast over downed line - WSAZ Thanks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tree and the cable are both on the grass verge next to my property. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Select Restart Modem to begin troubleshooting. If you absolutely need to have it removed, consult with an electrician before doing so. Let us give you a call as soon as an agent is available. Hello there! Full special report: Alex Murdaugh found guilty in murders of wife and son If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Hello saftek and welcome, We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. How to Reach a Real Person at Comcast/Xfinity. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Please help before someone gets hurt. Do not send the firewall logs as an attachment. It's not the power line and I don't think it's the regular cable either because there's no service outage. Some utility companies mark or paint their lines. Ask for the Comcast liason. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Remember: This number is just for unburied ground cables. If you receive overhead electric service, your electric system con- sists of the following: 1. Stay put and call 911. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. An official employee, such as myself or whoever is first available, will respond. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks.