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The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. High-quality, easy online ordering, quick shipping. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. They can then print the label and use it to send the item back to you. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Packages damaged by USPS : r/Ebay - reddit When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Look at the metal bent in! Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Returns will not be accepted without prior authorization. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Only in our case the buyer didnt pull a switch-a-roo. Look for the receipt you received by email from eBay for the purchase. Saiba mais sobre proteo ao vendedor. However, it already is quite flat. Refunds, Returns, and Exchanges for Sellers - Etsy Help To contact us: Click Help & Contact at the top of most pages.