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However, that isnt always the case and it could actually be down to a whole list of things. Not to be confused with 5G, 5 GHz refers to your WiFi routers frequency. The Hub Manager can be accessed using one of two methods. If you are unable to connect to the BT Home Hub router, we have good news! (No power button? BT enineer wasnt able to direct after Digital Voice changeover. Click on the " network & internet " option. The BT Home Hub is a wireless Internet router from BT.It is based on the IEEE 802.11g standard and also supports IEEE 802.11b devices. You will now be prompted to enter your Hub's wireless key. Warning: Updating hardware firmware always has some risks. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! You need to check if this feature is enabled and if it is in allow or deny mode. If this doesn't work check the status of the lights (see below). Connected to Extender, but no Internet - Netgear BT Broadband - Wikipedia It wont work with an added .exe. In most cases, a firewall or antivirus software is the culprit. in. Your Hub will be called something like BT-XXYYXX. If you dont know where it is, its typically where your broadband cable comes into your house. Once this is done, check if the problem is resolved by enabling your Wi-Fi and reconnecting it to the BT Home Hub. Once they whitelisted the mac address of the router all was fine. If you get internet access on another network, then it means that the problem is not with your device but instead with one of the network components.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-leader-1','ezslot_19',126,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-leader-1-0'); In the section below, we are going to list out the solutions based on whether the no internet access issue is occurring on a single computer or whether it is a network-wide problem. Fix #6 seems to be missing something.