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You cannot customize its label or logo". on 6th challenge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Thanks for the help! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Did i use the wrong template? 3 new items on utility bar. Did you start with a clone of the correct profile? You, my amazing reader, get more than tips for a Salesforce Superbadge. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Its upsurd. not sure how to troubleshoot this tho..@_@, hmmm! Some changes are done at Challenge 2. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Right now he' taking a nap.so I'm off to edit some reports! Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Use the search o. Hello! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Something that helped was saving the report frequently.