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They've done a beautiful job managing my mail and shipping needs. What If There's a Delay? For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. I use a lot of ebay branded packages but this is not one of them. Clearly, I can't do anything in person to resolve the issue. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. Delivered to Agent is the right scan, it's not being delivered to you, it's being delivered to your agent who is then responsible for getting it to you. This subreddit is not affiliated with or endorsed by the United States Postal Service. What is USPS Priority Mail Express & how much does it cost? If you're getting a refund, it will go back to your original payment method. If possible, we recommend trying to collect your package from the original address. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. I do not see the University there. Usually, I put my name on a package and an address of a warehouse. If the package was "Delivered to Agent for Final Delivery" at your work address you should call the reception or mail room of your work to begin locating the item. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. An agent refers to whoever receives the package, but it doesnt only have to be an authorized person. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. Hopefully ebay will give them acourtesy refund. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. [CDATA[ //]]>-->,